Effective Date: 10/11/2023(last updated)

1. Introduction

At Eco Home Scheme Ltd, we value your privacy and are dedicated to safeguarding your personal data. This privacy notice aims to provide you with information on how we handle your personal data when you visit our website, irrespective of your location. It outlines your privacy rights and explains the legal protections in place.

This site is operated by Eco Home Scheme Ltd, Company no: 14858236. 

Our website can be accessed at www.ecohomescheme.co.uk.

It's important to note that our websites may include links to third-party sites not governed by this privacy policy. We recommend reviewing the privacy policies of any such external sites you choose to visit.

We gather personally identifiable information about you, referred to as "Data," through the following means:

• Completion of inquiry and registration forms
• Submission of your details to us, whether online or offline.

2. Who we are

In this privacy statement, the terms ("we," "us," "our") pertain to Eco Home Scheme Ltd. For compliance with the General Data Protection Regulation, Eco Home Scheme Ltd is identified as the data controller ("Data Controller") responsible for the data we possess about you.

A "Data Controller" is an entity that determines the purpose and methods of processing your data.

3. How We Collect Your Personal Information

We gather information through various channels:

• Personal information provided by you on social media, through our website, via correspondence, phone calls, or in-person interactions.
• Information resulting from your participation in surveys, competitions, or product registrations.
• Details of your visits to our websites, including traffic and location data, weblogs, and other communication data.
• Technical information collected for statistical purposes, including IP address, browser type, time zone, and operating system.
• Information from third-party sources, as disclosed to you when obtained.

4. What Types of Personal Information We Collect and Process About You

The data we hold includes, but is not limited to:

• Name
• Address
• Email address
• Telephone number(s)
• Details about your property
• Date of birth
• Your signature
• Correspondence or communications with you
• Sales information related to products or services

Certain information may fall under "special categories of personal data," such as health details or political opinions.

5. Sharing my personal data?

We commit to not sharing your personal data with third parties, except in specific circumstances. Under certain legal obligations or when involved in legal proceedings, we may be required to share specific personal data, potentially including yours. This could be in compliance with a court order or the directives of a government authority.

Additionally, we may share your personal data with third-party entities for the following reasons:

Service Providers: Compliance with legal requirements, especially concerning the administration of funding applications through government schemes. When you provide explicit consent for disclosure. Sharing requested information from suppliers within the guidelines of GDPR. Ionos web hosting provider cloud drive secure data sharing with other organisations.

Marketing and Advertising Collaborators: Companies assisting in our marketing, advertising, and promotional activities.

When sharing any of your personal data with third parties for the reasons stated above, we take necessary steps to ensure its safe and secure handling in accordance with your rights, our obligations, and the legal responsibilities of the third party.

We may disclose your personal information to third parties in the following scenarios:

Fraud Prevention Agencies: In cases where false or inaccurate information is provided, and fraud is identified or suspected, we may share information with fraud prevention agencies.

Legal Obligations and Crime Prevention: If we are obligated to disclose information to comply with legal obligations, detect or report a crime, enforce or apply contract terms, or protect the rights, property, or safety of our visitors and customers.

In the event you instruct us not to contact you in the future, we will update our records accordingly.

 We consistently ensure that any third parties with access to your personal information adhere to privacy and security obligations consistent with our practices and applicable laws.

6. How Long We Will Keep Your Personal Information For

We keep your personal data only for the duration necessary for the purpose(s) for which it was provided. The actual retention period varies for different types of data. When establishing relevant retention periods, we consider factors such as:

• Legal obligation(s) under applicable law to retain data for a specific duration.
• Statute of limitations under applicable law.
• Potential or actual disputes.
• Guidelines issued by relevant data protection authorities.

Once the data is no longer required, we securely erase your personal information from our systems. We do not retain personal information in an identifiable format beyond the necessary duration.

7. Cookies

This Cookie Policy outlines how our website utilizes cookies, as well as the third-party services and social media platforms integrated into our online presence. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They serve various functions, including enhancing user experience, providing analytics, and enabling certain features.

2. Types of Cookies We Use:

a. Essential Cookies:

• These cookies are necessary for the proper functioning of our website. They enable you to navigate the site and use essential features.

b. Analytics Cookies:

• We use analytics cookies to gather information about user interactions on our website. This helps us understand and improve the user experience.

c. Social Media Cookies:

• Our website integrates with various social media platforms. Social media cookies allow you to share content directly from our site and may track your interactions with social media features.

d. Third-Party Cookies:

• Third-party companies, may place cookies on your device to provide additional services or enhance website functionality. We have no control over these cookies.

e. Advertising Cookies:

• We may use advertising cookies to display personalised advertisements based on your interests and online behavior.

3. How to Manage Cookies:

You can control and manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

4. Third-Party Services:

Our website utilises services from third-party companies. These services may also use cookies, and you are encouraged to review their respective privacy and cookie policies.

5. Changes to This Policy:

We may update this Cookie Policy periodically to reflect changes in our practices or for legal compliance. Any updates will be posted on this page with a revised effective date.

8. Your Rights

You have rights, including access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. You can make complaints to the Information Commissioner's Office.You have the right to withdraw your consent for the processing of their personal data at any time. This means that individuals can choose to revoke their agreement or permission for the collection, use, or disclosure of their personal information by the entity or service involved. Email us your withdrawal request at eco@ecohomescheme.co.uk. 

9.Complaints and Changes to Privacy Notice

Complaints Procedure:

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we encourage you to reach out to us first, giving us the opportunity to address your concerns before involving the ICO.

Please initiate contact with us to discuss your concerns and allow us to provide a timely resolution.

Changes to Privacy Notice:

Our commitment to transparency includes keeping you informed about any changes to our privacy practices. This privacy notice may be updated to reflect alterations in our policies or legal requirements. We encourage you to regularly check this page to ensure you are comfortable with any modifications.

Keeping Your Information Accurate:

Maintaining the accuracy of your personal data is crucial. If there are any changes to your information, please inform us promptly to ensure that the data we hold about you remains current and accurate.

Your cooperation in keeping us informed of any changes contributes to the effectiveness of our privacy measures.

Data Controller

Eco Home Scheme Ltd is the data controller and responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

• Email: eco@ecohomescheme.co.uk
• Phone: 0333 222 5016

Alternatively you can write to us using the address below:

• Address: Eco Home Scheme Ltd, Larkmount Road, Denbighshire, LL18 4DG

If unsatisfied with our response, you can complain to the ICO. Contact ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, 0303 123 1113, or through the ICO’s website: ico.org.uk.